Shipping & Returns

Find everything you need to know about shipping, delivery, returns, and refunds in one place.

Shipping & delivery

Processing your order

We dispatch orders within 3–5 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays. Processing time is separate from shipping transit time.

Shipping destinations and rates

We currently ship within the United States. Available shipping methods and charges are shown at checkout before you pay. Economy shipping is free on eligible orders of $50 or more, as shown at checkout.

Delivery estimates and tracking

Carrier delivery estimates begin after dispatch and are estimates, not guaranteed arrival dates. You will receive a shipping confirmation with tracking information when your order ships.

Delays or delivery problems

If we cannot dispatch within the stated processing time, we will contact you with an updated estimate and the option to accept the delay or cancel for a refund. If your parcel is delayed, missing, damaged, or contains an incorrect item, contact us at contact@wyrdandwick.com with your order number so we can help.

Address changes

Please check your shipping address before placing your order. If it needs correcting, email us as soon as possible. Changes may not be possible after dispatch.

Returns & refunds

30-day returns

You may request a return within 30 days of delivery. Change-of-mind returns must be unused, unopened, and in their original packaging. Please include your order number or proof of purchase.

How to request a return

Email contact@wyrdandwick.com with your order number and the item you wish to return. We will provide return instructions and the return address. Please contact us before sending anything back.

Return shipping

You are responsible for return postage for a change-of-mind return. If we sent an incorrect item or your order arrived damaged, Wyrd & Wick will handle the issue and any required return postage.

Damaged or incorrect items

Please contact us as soon as you notice an issue, with your order number and, where possible, photos of the item and packaging. The unopened-item requirement does not prevent you from reporting damage or an incorrect item.

Refunds

After receiving and inspecting your return, we will email you about your refund. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.